![]() ![]() I was able to fix 2016 by deleting the 2017 files from both the appdata/roaming/plugin directory as well as the d:/program files/Sketchup/shipped extension directory. At this point, I’ve uninstalled and reinstalled the program at least 10 times, including downloading the installation file again. I did uninstall 2017 from D and reinstall at the default location on C but the problem with load errors persist. There are no special characters in my user name either. The program is installed in D:\program files\Sketchup\Sketchup 2017. This has worked for previous versions of Sketchup without any issues. My C: does not have alot of capacity so I typically install all my programs to my D: During an install i replace the default install drive location from C to D. I’m stumped and have now successfully broken both versions of Sketchup. Launch 2016 SU and now I’m getting errors on 2016 that I did not have prior to attempting this. Now the real kicker is that I have moved my 2016 backup files back where they should be, and removed the faulty 2017 files. When I launched 2017 SU i get load errors on those files also. so I backed up the 2017 files and copied my 2016 files into the correct directory. I decided i’d see if my 2016 files worked in the 2017 folder. So I’m thinking there’s something wrong with the 2017 files. launched 2016 and received a load error on the files. ![]() ![]() I copied the plugin files from my appdata 2017 shipped extensions to my appdata 2016 shipped extensions (after putting the 2016 files in a subfolder named backup). I maybe in left field big time but my memory tells me you have to have one of those shipped extension since it activates the plugin folder for the user plugins in or is it the utilities, make face? If you canont get Su17 to run as released then I would ask SU folks what the # is going on.! I advocate when doing trouble shooting make sure you are dealing with known baseline so, would suggest you get the plugins you moved back to where they belong and the base line SU used when they did regression test before this 17 release. Have you taken a look at the SU17 native plugin folder and the user one aslo with windows explorer make sure there is no "extraneous " stuff hanging around? Also is SU17 showing up in the control panel add and remove program list. I have done that in the past except I usually create a new plugin folder and then just rename it say like plugin_a for the “old” one. Doing this breaks SU’s ability to load any plugin/extension… ![]()
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